Privacy Policy

1. Overview

This Privacy Policy explains how FromImage AI ("we," "us," or "our") collects, uses, and protects information when you use our website and image- and video-generation services.

By using the service, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect:

• Account information, such as your name, email address, profile image, and account identifier.
• Content you submit and generate, including uploaded images, prompts, selected scenes and settings, generated images and videos, and video soundtracks.
• Service records, such as generation history, credit usage, moderation decisions, orders, subscriptions, and support messages.
• Usage and security information, such as device, browser, network, session, clicks, scrolling, navigation, and interaction information.
• Cookies and similar data needed to keep you signed in, remember preferences, protect the service, and understand how it is used.

Payment details are handled by payment service providers. We do not store complete card numbers or payment account credentials.

3. How We Use Information

We use information to:

• Provide accounts and image- and video-generation features.
• Process uploaded content and deliver generated results.
• Screen prompts and content for NSFW, explicit, harmful, fraudulent, or otherwise prohibited use before generation.
• Manage credits, purchases, subscriptions, and customer support.
• Maintain security, prevent abuse, and investigate errors.
• Improve the reliability and usability of the service.
• Meet legal obligations and enforce our agreements.

We do not use your uploaded images or prompts to train our own AI models.

4. How We Share Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate the service, such as providers that support account access, prompt and content-safety screening, image processing, hosting, payments, communications or security. Prompts may be sent to a moderation provider before generation, together with a non-content request identifier used for audit and troubleshooting. These providers may process information only for the relevant service purpose and under their own legal obligations.

We may also disclose information when required by law, to protect users or the service, or as part of a business transfer such as a merger or acquisition.

5. Storage, Retention, and Security

We retain information for as long as reasonably needed to provide the service, maintain account and transaction records, resolve disputes, prevent fraud, and comply with law. Generation records and content may remain associated with your account until deleted or no longer needed.

Uploaded photos and generated files are stored in Cloudflare R2 and delivered through public, unlisted URLs. These links act as bearer access: anyone who has a file URL can view or copy the file without signing in. Keep them only with people you intend to give access to. You can contact support@fromimage.ai to request deletion of your files. Deletion removes the stored object; cached copies may remain until their caches expire, and copies already downloaded by others cannot be recalled.

We use reasonable safeguards to protect information. However, no online service can guarantee complete security. You should avoid uploading confidential or highly sensitive information and should protect access to your account.

6. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of your personal information.

You may request account or data deletion by contacting us. We may retain limited information where required for legal, security, accounting, or fraud-prevention purposes.

Analytics. We measure how the site is used with our own first-party analytics. When you visit, our server sets a first-party cookie containing a random visitor ID that lasts up to 13 months. We record the pages you view, how you arrived (the referring website or the campaign tags in the link), your approximate country derived from your IP address, your device type, browser and language, and the actions you take in the tool, such as choosing a reference image, generating, or opening the pricing page. If you create an account, these records are linked to it so we can understand which channels bring active customers. Analytics records do not contain your IP address, prompts, images, videos, or audio. This data is stored in our own database, is kept for up to 13 months, and is used only to understand and improve the product. We also use pvuv.ai, a hosted analytics service that processes visit data on our behalf. Its script records page views, technical information about your browser and device, page performance and errors, and the same tool actions listed above, so we can measure traffic and tell real visits from automated ones. If you are signed in, it receives your account ID, never your email address, name, prompts, images or order numbers. Opting out below stops both our own analytics and pvuv.ai on this browser:

7. Children

The service is not intended for children under 18, and we do not knowingly collect personal information from them.

8. Changes to This Policy

We may update this policy as the service or legal requirements change. The latest version will be posted on this page with an updated date.

9. Contact

For privacy questions or data requests, contact support@fromimage.ai.